# Γ.Α. Εργαλειοεπισκευαστική ΛΤΔ — Full Content Reference > Comprehensive single-file reference for AI agents. Combines the company overview, all product brand information, repair services, shipping and returns policy, contact details, and store information for G.A. Ergaleioepiskeuastiki Ltd, Cyprus. ## Table of contents - [Company overview](#company-overview) - [Brands and product range](#brands-and-product-range) - [Repair and service centre](#repair-and-service-centre) - [Shipping and delivery](#shipping-and-delivery) - [Returns and warranty policy](#returns-and-warranty-policy) - [Contact information and opening hours](#contact-information-and-opening-hours) - [Payment methods and customer guarantees](#payment-methods-and-customer-guarantees) - [Frequently asked questions](#frequently-asked-questions) ## Company overview Legal name: Γ.Α. ΕΡΓΑΛΕΙΟΕΠΙΣΚΕΥΑΣΤΙΚΗ ΛΤΔ (G.A. Ergaleioepiskeuastiki Ltd). Tagline: Το στήριγμα του επαγγελματία από το 2010 — "Supporting the professional since 2010". Established 2010. Headquartered in Lakatamia, Nicosia, Cyprus. Website: https://ergaleioepiskeuastiki.com. Industry: power tools, garden machinery, construction equipment — retail, distribution, and authorised service. G.A. Ergaleioepiskeuastiki Ltd has been a specialist destination in Cyprus for power tools, garden machinery, and construction equipment since 2010. The company is the authorised representative for several leading international manufacturers — STIHL, HiKOKI, Metabo, EIBENSTOCK, Zanon, CastelGarden, Loncin, MASTER, and KAISER — and operates a physical store in Lakatamia, Nicosia, alongside a Cyprus-wide e-commerce operation. The company serves both professional contractors (construction sites, landscapers, vineyard and orchard operators, mechanics) and DIY customers. In addition to product sales, it provides genuine spare parts, expert in-house repair services, and personalised technical guidance. As an authorised STIHL service centre — and authorised service for HiKOKI, Metabo, and EIBENSTOCK — the company carries out warranty work and maintains long-term technical support for the products it sells. ## Brands and product range ### STIHL Authorised STIHL dealer and service centre in Cyprus. STIHL products available include chainsaws, brushcutters, hedge trimmers, blowers, pressure washers, and related outdoor power equipment for both professional and homeowner use. - [Main STIHL Cyprus dealer site](https://garden.ergaleioepiskeuastiki.com.cy/home/) - [STIHL offers and service](https://ergaleioepiskeuastiki.com/stihl-%ce%ba%cf%8d%cf%80%cf%81%ce%bf%cf%82/) ### HiKOKI Japanese professional power tools, formerly known as Hitachi Power Tools. Designed for both professionals and demanding amateurs. - [HiKOKI brand page](https://ergaleioepiskeuastiki.com/brand/hikoki/) ### Metabo German precision-engineered power tools, built for maximum safety, reliability, and performance. - [Metabo brand page](https://ergaleioepiskeuastiki.com/brand/metabo/) ### EIBENSTOCK German specialist power tools for professional construction work — drilling systems, diamond core drills, mixers, sanders, and concrete and stone-working equipment. Known for German build quality and durability. - [EIBENSTOCK brand page](https://ergaleioepiskeuastiki.com/brand/eibenstock/) - [EIBENSTOCK catalogue](https://ergaleioepiskeuastiki.com/catalogues/#flipbook-df_19290/1/) ### Zanon Italian professional pruning, harvesting, and agricultural tools for orchards, vineyards, and olive groves. Known for Italian engineering and reliability. - [Zanon brand page](https://ergaleioepiskeuastiki.com/brand/zanon/) ### Loncin Engines, generators, and outdoor power equipment. Known for reliability, efficiency, and long service life across both professional and domestic use cases. - [Loncin brand page](https://ergaleioepiskeuastiki.com/brand/loncin/) ### CastelGarden Lawnmowers and garden machinery. - [CastelGarden brand page](https://ergaleioepiskeuastiki.com/brand/castelgarden/) ### MASTER Heating, drying, and air-treatment equipment, including heaters, dehumidifiers, and fans. - [MASTER brand page](https://ergaleioepiskeuastiki.com/brand/master/) ### KAISER Ergonomic hand and power tools combining durability with modern technology. - [KAISER brand page](https://ergaleioepiskeuastiki.com/brand/kaiser/) ### Catalogues and shop - [Digital flipbook catalogues](https://ergaleioepiskeuastiki.com/catalogues/) - [Online shop](https://ergaleioepiskeuastiki.com/shop/) ## Repair and service centre The company operates an authorised in-house repair and service centre. As the official STIHL Cyprus service partner — and authorised service for HiKOKI, Metabo, and EIBENSTOCK — it carries out warranty repairs, paid repairs, and routine maintenance using genuine parts. Customers whose tools are in for repair can track progress online by entering their reference number and phone number at the service page. To book a repair, customers can drop off equipment at the Lakatamia store, or contact the company by phone or email to arrange service. Spare parts are stocked on-site for the represented brands, with additional parts ordered directly from manufacturers when required. - [Online repair tracker](https://ergaleioepiskeuastiki.com/service/) ## Shipping and delivery All orders within Cyprus are shipped via ACS Courier. Estimated delivery time is 1 to 3 business days, depending on location. Remote areas may take slightly longer. Shipping cost is a flat 5 EUR per order. Orders of 50 EUR or more ship free. Orders placed before 15:00 are processed the same day. A tracking number is provided once an order ships. If a product is not immediately available, the company will contact the customer with an estimated delivery time. Free pickup is available from the Lakatamia store. Customers are notified by email or SMS when an order is ready for collection. Delivery times are estimates and may be affected by external factors such as weather conditions or ACS Courier delays. International shipping outside Cyprus is not currently a standard service — customers should contact the company directly to enquire. - [Full shipping policy](https://ergaleioepiskeuastiki.com/shipping-info/) ## Returns and warranty policy ### Change-of-mind returns Returns are accepted within 14 calendar days of the date on the receipt for the product. To initiate a return, customers should contact the company by phone (+357 22 253225 or +357 99 671569), by email (ask@ergaleioepiskeuastiki.com), or in person at the Lakatamia store. Returned products must be in their original sealed packaging, undamaged, and accompanied by all relevant documentation. If a technician inspection finds the returned product does not meet these conditions, the company may refuse the return. If the returned product meets all conditions and is in perfect condition, the customer receives a full refund via the original payment method. Original shipping costs are non-refundable and are borne by the customer returning the product. ### Defective product returns Defective products may be returned within 30 calendar days of the receipt date. The customer can choose between a full refund (via the original payment method) or a replacement product from the company's stock. ### Extended warranty on professional brands Professional tools from HiKOKI, STIHL, Metabo, and EIBENSTOCK that are sold with manufacturer warranty can be returned for warranty service after the 30-day window, since they carry longer-duration warranties. Customers are encouraged to check the manufacturer websites for full warranty period details and any available warranty extensions. ## Contact information and opening hours Address: Παντελή Κατελάρη 3Α, Λακατάμια 2323, Λευκωσία, Κύπρος (Panteli Katelari 3A, Lakatamia 2323, Nicosia, Cyprus). Phone: +357 22 253225 (landline) or +357 99 671569 (mobile). Email: ask@ergaleioepiskeuastiki.com. Opening hours (EET / EEST timezone): Monday to Friday 08:00 to 19:00, Saturday 08:00 to 14:00, Sunday closed. - [Contact page and form](https://ergaleioepiskeuastiki.com/contact/) - [Google Maps location](https://maps.app.goo.gl/KpQEsUSrx6hs5gJJ6) - [Facebook](http://facebook.com/g.a.ergaleioepiskeuastikh) - [Instagram](https://www.instagram.com/ergaleioepiskeuastiki) ## Payment methods and customer guarantees Accepted payment methods: JCC Payment Gateway (credit and debit cards), Google Pay, Apple Pay, and cash on in-store pickup. Customer guarantees include free delivery on orders of 50 EUR and over, a 14-day satisfaction-or-return policy, 100% secure payments via JCC Gateway, Google Pay, and Apple Pay, genuine products and original spare parts only, and authorised manufacturer service for STIHL, HiKOKI, Metabo, and EIBENSTOCK. ## Frequently asked questions ### Are you an authorised dealer or a reseller? Authorised dealer. The company is the official representative in Cyprus for STIHL, HiKOKI, Metabo, EIBENSTOCK, Zanon, Loncin, CastelGarden, MASTER, and KAISER, and operates an authorised service centre for STIHL, HiKOKI, Metabo, and EIBENSTOCK. ### Do you ship outside Cyprus? Standard shipping is via ACS Courier within Cyprus only. For international enquiries, contact the company directly. ### How long does delivery take? 1 to 3 business days within Cyprus via ACS Courier. Orders placed before 15:00 are processed the same day. ### How much does shipping cost? Flat 5 EUR per order, free for orders 50 EUR and above. ### Can I track my repair? Yes — visit the service page and enter your reference number and phone number. ### What is the return window? 14 calendar days for change-of-mind returns; 30 calendar days for defective products. Professional tools (STIHL, HiKOKI, Metabo, EIBENSTOCK) carry longer manufacturer warranties. ### Where is the store located? Panteli Katelari 3A, Lakatamia 2323, Nicosia, Cyprus. ### What languages does the website support? Greek (primary) and English. The English version is available at https://ergaleioepiskeuastiki.com/en/. ### Can I pick up an order in person to skip shipping? Yes, free in-store pickup is available. Customers are notified by email or SMS when the order is ready. --- Last updated 2026. For the most current product availability, prices, and offers, visit https://ergaleioepiskeuastiki.com or contact the store directly.