At G.A. ERGALEIOEPISKEUASTIKI LTD, we offer fast and reliable shipping exclusively via ACS Courier throughout Cyprus. Below you will find all the details regarding the shipping and delivery process.

Shipment to Cyprus

• All orders are shipped via ACS Courier.
• The estimated delivery time is 1-3 business days, depending on your location.
• For remote areas, delivery may take a little longer.

Shipping Cost

• Fixed fee 5€ for all missions.
• Free shipping for orders worth 50€ and above.

Order Processing

• Orders placed before the 15:00 processed on the same day.
• Once your order has been shipped, you will receive a tracking number to track it.

Product Availability

• If a product is not immediately available, we will contact you to inform you of the estimated delivery time.

Pick up from the Store

• Is there a possibility? free pick-up of your order from our store.
• You will be notified via email or SMS once your order is ready for pickup.

Important Information

• Delivery times are estimated and may be affected by external factors, such as weather conditions or ACS Courier delays.
• In case of a problem with your order or delivery, you can contact our customer service team.

Product Returns and Defective Products

If you changed your mind about the tool you purchased, we accept returns within 14
calendar days from the date of issue of the relevant receipt
product.
To return products, you can contact the Company:

• By phone at 22253235 or 99671569
• By email at ask@ergaleioepiskeuastiki.com
• By visiting our physical store at 3A Panteli Katelari Street, 2323, Nicosia, Cyprus.

Return Process

To return a product, you must return it to its original condition.
sealed packaging, without damage and with all relevant documents. If
during the inspection, our technician finds that the returned product is not
comply with these terms, then the Company may refuse to accept
the return of the product.

If the returned product meets the requirements and is in excellent condition, the
Customer can receive a full refund using the same method of payment. If shipping costs were paid in the original transaction,
is borne by the Customer who returns the product.

To return a defective product, the Customer must do so within 30
calendar days from the date of issue of the relevant receipt
receipt of the product. The Customer has the option to receive a full refund
of his money in the same way as the original transaction or to replace
the returned product with another product from the Company's store.

Professional tools such as HIKOKI, STIHL, METABO, EIBENSTOCK that
are offered with a guarantee and can be returned after 30 calendar days
since they have a longer warranty. Customers are advised to visit
the Manufacturers website for more details and information
regarding the warranty period and any extensions of the warranty period.

For more information, do not hesitate to contact us!