1. Introduction

Γ.Α. ΕΡΓΑΛΕΙΟΕΠΙΣΚΕΥΑΣΤΙΚΗ ΛΤΔ (hereinafter ‘’Company’’) is a Company legally registered in the Republic of Cyprus with registration number HE275739. The website https://ergaleioepiskeuastiki.com is the official E-shop of the Company which allows Customers to be informed about various tools available in store or to place orders. The registered office of the Company is at 13A Makariou, Klirou, 2600, Nicosia, Cyprus and the physical store of the Company, is located at 3A Panteli Katelari, Lakatamia, 2323, Nicosia, Cyprus. The Company serves Customers that are located only within the Republic of Cyprus.

2. Definitions

The following words shall have the following meaning: ‘’Customer’’ means the legal entity or physical person purchasing tools from the Supplier ‘’Supplier’’ means G.A. ERGALEIOEPISKEUASTIKI LTD ‘’Manufacturer’’ means the original manufacturer of the tools i.e. HIKOKI, STIHL, METABO, EIBENSTOCK ‘’Tools’’ means any garden and construction tools, equipment and/or accessories

3. Modification of Terms

The Company reserves the right to modify or change its Terms and Conditions without prior notice. Therefore, it is recommended that you visit the website to check the terms for any modifications.

4. Information about the Tools/Products posted on the Website

The tools/products posted on the website are not manufactured by the Company and the details provided for each tool are for information purposes only. The Customer accepts that the photos and videos available on the website might deviate/differ from the actual form, size, color and general image of the tools sold on the Website of the Company. The Company is not responsible for such a deviation.

5. Limitation of Liability in relation to the website

i. The Company does not bear responsibility for any technical or typing errors that might occur unintentionally on the website e.g. pricing of products, description of products, photos among other things. ii. The Company does not guarantee the availability of products displayed on the website, and undertakes to inform Customers in a timely manner in case of interest in a non-available product.

6. Links to https://ergaleioepiskeuastiki.com

i. The Website may include and use links that lead to pages of the E-shop or to third-party websites and are considered to be related websites and are not under the control of the Company and provide these links for information purposes only as to the tools available by the Manufacturers. Their use is not mandatory and the fact that they are provided on the Website does not indicate that the Company approves or accepts their content. ii. Therefore, the Company is not responsible for the contents of any such website, or any link contained in an associated website, or any changes or updates to such websites.

7. Delivery & Returns

At G.A. ERGALEIOEPISKEUASTIKI LTD, we offer fast and reliable shipping exclusively via ACS Courier throughout Cyprus. Below you will find all the details regarding the shipping and delivery process.

Shipment to Cyprus

• All orders are shipped via ACS Courier.
• The estimated delivery time is 1-3 business days, depending on your location.
• For remote areas, delivery may take a little longer.

Shipping Cost

• Fixed fee 5€ for all missions.
• Free shipping for orders worth 50€ and above.

Order Processing

• Orders placed before the 15:00 processed on the same day.
• Once your order has been shipped, you will receive a tracking number to track it.

Product Availability

If a product is not immediately available, we will contact you to inform you of the estimated delivery time.

Pick up from the Store

• Is there a possibility? free pick-up of your order from our store.
• You will be notified via email or SMS once your order is ready for pickup.

Important Information

• Delivery times are estimated and may be affected by external factors, such as weather conditions or ACS Courier delays.
• In case of a problem with your order or delivery, you can contact our customer service team.

For more information, do not hesitate to contact us!

8. Payments

Our online store accepts payments via PayPal (Visa, Mastercard, Google/Apple Pay). Our online store is protected by electronic security systems to provide a secure method of transaction. For details on PayPal's legal agreements applicable to Cyprus users, please visit their website at https://www.paypal.com/cy/legalhub/paypal/home.

9. Product Returns and Defective Products

If you have changed your mind about the tool you purchased, we accept returns within 14 calendar days from the date of issue of the relevant product receipt. For product returns, you can contact the Company:

• By phone at 22253235 or 99671569
• By email at ask@ergaleioepiskeuastiki.com
• By visiting our physical store at 3A Panteli Katelari Street, 2323, Nicosia, Cyprus.

Return Process

To return a product, you must return it in its original sealed packaging, undamaged and with all relevant documents. If during the inspection, our technician finds that the returned product does not comply with these terms, then the Company may refuse to accept the return of the product.

If the returned product meets the requirements and is in perfect condition, the Customer may receive a full refund using the same method of payment. If shipping costs were paid in the original transaction, they are the responsibility of the Customer returning the product.

To return a defective product, the Customer must do so within 30 calendar days from the date of issue of the relevant receipt of the product. The Customer has the option of receiving a full refund in the same manner as the original transaction or replacing the returned product with another product from the Company's store.

Professional tools such as HIKOKI, STIHL, METABO, EIBENSTOCK that are offered with a warranty can be returned after 30 calendar days as they have a longer warranty. Customers are advised to visit the Manufacturers' website for more details and information regarding the warranty period and any extensions of the warranty period.

10. Dispute Resolution and Applicable Law

The applicable law of these Terms and Conditions is the law of the Republic of Cyprus.

Any dispute arising between the Customer and the Company regarding these Terms and Conditions will be resolved by the Courts of the Republic of Cyprus.

These Terms and Conditions have been translated. You agree that the original Greek text will prevail in case of any dispute.